Discover how Altatech Solutions can assist your Raleigh-based business with comprehensive IT support and services.

Altatech Solutions’ 25+ years of industry experience, and commitment to tailored, cost-effective, and secure IT solutions make us the ideal choice for small businesses. We are not just an IT service provider; we are your dedicated IT partner, ensuring your business remains resilient and competitive in today’s fast-paced digital world.

Expertise and Experience

Altatech Solutions brings a wealth of expertise and experience to the table. Our team consists of seasoned IT professionals who have successfully tackled a wide range of IT challenges. We understand the intricacies of IT systems and can provide tailored solutions to meet your specific needs.

Customized Solutions

We don’t believe in one-size-fits-all solutions. Altatech Solutions takes the time to understand your unique business requirements and goals. We then design customized IT solutions that align with your objectives, ensuring that you get the most value out of your IT investments.

Proactive Support

We take a proactive approach to IT support, focusing on preventing issues before they become major problems. Through regular monitoring, maintenance, and security updates, we keep your IT infrastructure running smoothly and securely, minimizing downtime and disruptions.


As your business grows, so do your IT needs. Altatech Solutions is equipped to scale our services to accommodate your evolving requirements. Whether you need additional support, new technology integrations, or expanded infrastructure, we can adapt to your changing demands.


We understand that small businesses often operate on tight budgets. Altatech Solutions is committed to providing cost-effective IT solutions that maximize your ROI. We help you make informed decisions about technology investments to optimize your spending.


Cybersecurity is a top concern for businesses of all sizes. We prioritize the security of your IT environment, implementing robust measures to safeguard your data and networks. Our proactive approach includes regular security audits and training to mitigate risks.

24/7 Support

IT issues don’t always occur during business hours. Altatech Solutions offers 24/7 support, ensuring that you have access to assistance whenever you need it. This minimizes downtime and keeps your business operations running smoothly.

Vendor Relationships

We have established strong relationships with reputable IT vendors and suppliers. This allows us to source hardware and software at competitive prices, passing the cost savings on to you.

Client-Centric Approach

At Altatech Solutions, our clients are our top priority. We maintain open lines of communication, listen to your concerns, and respond promptly to your inquiries. Our goal is to build long-term partnerships based on trust and exceptional service.

Local Presence

We understand the importance of local support. Altatech Solutions is committed to being a part of your local business community, providing on-site assistance when necessary and being readily accessible for face-to-face meetings.


Raleigh MSP Client Success Stories

Don’t take our word for it – here’s what our clients say:

“Since partnering with Altatech Solutions, our IT operations have never been smoother. Their proactive approach means we can focus on our core business without any tech hiccups. The peace of mind they provide is invaluable. Highly recommended!”

Alex- IT Director

Automotive Dealership

“In the ecommerce industry, uptime are paramount. Altatech Solutions has consistently delivered top-notch services, ensuring our patient data is secure and our systems are always up. Their team is responsive, knowledgeable, and always a step ahead.”

Asa – Owner

Fashion Boutique

“Transitioning to a remote work setup was a breeze, thanks to Altatech Solutions. Their cloud solutions and 24/7 support ensured our team stayed connected and productive. It’s rare to find such a dedicated and customer-centric IT partner.”

Aaron – Partner

Law Firm

We refrain from disclosing company names to protect our clients from potential targeted by threat actors.


You have questions. wE have answers.

We acknowledge that you might have questions regarding IT Managed Service Provider, and we’re here to provide answers and assistance.

What is included in Managed IT Services?

Managed IT services encompass a comprehensive range of solutions provided by specialized IT service providers to efficiently manage and support an organization’s technology infrastructure. Firstly, these services typically involve proactive monitoring and maintenance of IT systems. This entails constant oversight of networks, servers, workstations, and other technology components to identify and address issues before they escalate, minimizing downtime and disruptions.

Secondly, managed IT services offer robust technical support. Organizations can rely on expert IT professionals to troubleshoot and resolve hardware and software problems, assist with software updates, and provide user support, ensuring that technology-related challenges are promptly and effectively addressed. This on-demand assistance is invaluable for maintaining smooth operations.

Lastly, managed IT services often include cybersecurity measures. This involves implementing protective measures like firewalls, antivirus software, intrusion detection, and security patches to safeguard data and systems from cyber threats. Providers also assist with data backup and recovery solutions, ensuring that critical data is regularly backed up and can be swiftly restored in case of data loss incidents. In essence, managed IT services provide a holistic approach to managing an organization’s IT environment, enhancing security, reducing downtime, and allowing businesses to focus on their core operations.

What are Managed IT Services?

Managed IT services refer to a comprehensive suite of outsourced IT solutions and support provided by specialized IT service providers, often known as Managed Service Providers (MSPs). These services are designed to assist businesses in efficiently managing and maintaining their IT infrastructure and technology needs. Managed IT services typically include proactive monitoring, technical support, cybersecurity, data management, and more.

Firstly, Managed IT services involve proactive monitoring and management of an organization’s IT systems. MSPs continuously oversee networks, servers, endpoints, and other IT components to detect and address potential issues before they disrupt operations. This proactive approach helps minimize downtime and ensures that IT systems operate smoothly and efficiently.

Secondly, Managed IT services offer technical support, allowing organizations to access expert assistance whenever they encounter IT-related challenges. MSPs assist in troubleshooting hardware and software issues, managing software updates, and providing user support. This responsive and knowledgeable support helps organizations resolve IT problems swiftly and effectively.

Lastly, Managed IT services prioritize cybersecurity. MSPs implement robust security measures, such as firewalls, antivirus software, intrusion detection, and security patches, to protect against cyber threats. They also often provide data backup and recovery solutions, ensuring that critical data is regularly backed up and can be quickly restored in case of data loss incidents. In essence, Managed IT services provide a holistic approach to IT management, enhancing security, reducing downtime, and allowing businesses to focus on their core objectives.

What is the Difference Between IT Support and IT Helpdesk?

IT Support and IT Helpdesk are two related but distinct functions within an organization’s IT department, each serving a unique role.

Firstly, IT Support encompasses a broader scope of responsibilities. It involves not only addressing immediate technical issues but also proactive tasks such as maintaining and optimizing IT infrastructure, implementing software updates, and strategizing for long-term technology goals. IT Support professionals work behind the scenes to ensure the entire IT ecosystem runs smoothly. They often interact with various departments to align IT solutions with business objectives and provide guidance on technology-related decisions.

On the other hand, an IT Helpdesk primarily deals with immediate user interactions. Its focus is on providing responsive assistance to end-users who encounter IT-related problems or have specific questions. Helpdesk personnel handle inquiries, troubleshoot issues, and track user requests through ticketing systems. Their role is crucial in ensuring that employees or clients receive timely assistance, minimizing disruptions caused by technical problems. While IT Support takes a proactive approach, the IT Helpdesk operates reactively, providing immediate solutions to user-reported issues.

In summary, IT Support takes on a broader, more strategic role in managing an organization’s IT infrastructure, while the IT Helpdesk is primarily focused on delivering immediate user support and issue resolution. Both functions are essential for maintaining a smooth and efficient IT environment, with IT Support working to prevent problems and the IT Helpdesk being the frontline support for users facing technical challenges.

What is IT Support?

IT Support, short for Information Technology Support, is a vital service that involves providing assistance and solutions for various technology-related issues and challenges within an organization. Its primary purpose is to ensure the efficient functioning of an organization’s IT systems and infrastructure while addressing the needs of end-users.

Firstly, IT Support involves addressing technical problems that users encounter with hardware, software, networks, or other IT components. This includes troubleshooting issues such as computer crashes, software glitches, hardware failures, network connectivity problems, and more. IT Support professionals utilize their technical expertise to diagnose and resolve these issues promptly, minimizing disruptions to daily operations.

Secondly, IT Support plays a role in user assistance and education. IT Support personnel are responsible for helping end-users navigate and use technology effectively. They provide guidance, answer questions, and offer solutions to IT-related inquiries. This user-centric approach ensures that employees or clients can leverage technology to meet their work or personal needs while fostering digital literacy and proficiency.

In summary, IT Support is a crucial service that encompasses technical issue resolution and user assistance. It aims to maintain the functionality and reliability of an organization’s IT environment by diagnosing and addressing technical problems while empowering end-users to effectively utilize technology. This support function is essential for businesses to operate efficiently in our technology-driven world.

What Does a Managed IT Provider Do?

A Managed IT Provider plays a critical role in helping businesses effectively manage their technology infrastructure and IT needs. Firstly, they offer proactive monitoring and maintenance, ensuring that IT systems are running smoothly and identifying and addressing potential issues before they disrupt operations. This proactive approach minimizes downtime and keeps businesses running efficiently.

Secondly, Managed IT Providers offer technical support to address IT-related challenges and provide solutions. They assist with troubleshooting, software and hardware management, and user support, helping businesses navigate the complexities of modern technology.

Lastly, Managed IT Providers often take a strategic role, helping businesses align their IT strategies with their broader business goals. This includes advising on technology investments, implementing cybersecurity measures to protect against threats, and ensuring compliance with industry regulations. In essence, they serve as a trusted partner, allowing businesses to focus on their core activities while entrusting their IT needs to experts.