IT Company
Business VoIP Solutions for North Carolina Teams
Modern phone systems that connect offices, remote staff, and customers with clear call quality, flexible features, and simple monthly plans designed and supported by a local team.
- Cloud-based phone systems that work in and out of the office
- Local numbers, call routing, and auto-attendants configured for you
- Integrations with your CRM or helpdesk (where supported)
- Desk phones, softphones, and mobile apps for hybrid teams
- Ongoing support and monitoring from a North Carolina-based provider
A Phone System Built Around How You Actually Work
Traditional phone systems weren’t designed for hybrid work, multiple locations, or teams that live in email, chat, and CRM tools all day. Our VoIP solutions replace those rigid setups with a flexible platform that works wherever your staff is in the office, at home, or on the road.
We design and manage the system end to end: carriers, numbers, call flows, devices, and network readiness. You get a consistent experience instead of juggling vendors and half-connected tools.
Designed for Growing North Carolina Businesses
We support organizations that need more than a basic phone line teams that rely on calls for sales, service, and coordination. Most clients have multiple roles, departments, or locations and want a system that can grow without complicated hardware projects.
What’s Included
What’s Included in Our VoIP Solutions
Numbers, Extensions, and Devices That Fit Your Structure
We map your roles, departments, and locations into a clear numbering system so staff and clients always reach the right person or team.
Smart Call Flows That Respect Everyone’s Time
We design your call flows so customers reach the right person quickly — with routing rules that reflect business hours, departments, and on-call policies.
Voicemails and Missed Calls That Don’t Disappear
Every missed call is a potential client, patient, or opportunity. We configure voicemail and missed-call workflows that make follow-ups easy instead of chaotic.
Visibility Into How Your Calls Actually Work
You can’t improve what you can’t see. We configure analytics and recording (where appropriate and compliant) so you can monitor call volume, wait times, and performance.
Phones That Talk to the Rest of Your Tools
Where supported, we connect your phone platform with tools your team uses every day CRM, ticketing, or collaboration apps so staff spends less time copying data between systems.
Network Tuning for Clear, Reliable Calls
Good VoIP depends on a prepared network. We assess your existing infrastructure and tune it to prioritize voice traffic so calls stay clear even when your team is working heavily in the cloud.
A Simple, Guided VoIP Implementation
Discovery & Call Flow Design
We review your current phone setup, departments, call volume, and pain points. Together, we design call flows, menus, and routing rules that match how you work.
Network & System Preparation
We verify network readiness, configure QoS, and set up the new VoIP platform with numbers, extensions, number porting, and basic policies.
Device Setup & User Training
We deploy desk phones where needed, configure softphones, and run brief, practical training so staff knows exactly how to place, receive, and transfer calls.
Cutover & Tuning
We schedule a cutover window, move numbers over, and monitor closely. After go-live, we fine-tune routing and settings based on real usage.
Why North Carolina Businesses Move to VoIP With Us
Local teams often have multiple offices, mobile staff, and a mix of in-office and remote work. A well-designed VoIP platform makes it easier to keep everybody reachable under one consistent system, even as you expand into new cities or add departments.
PRICING PLANS
Straightforward VoIP Pricing
Our pricing is designed to be easy to understand and simple to scale. You pay per user or per handset depending on your configuration, with options for different feature sets.
Standard Plan
$18 Per Month/User
Best for everyday office users
- Local & toll-free calling
- Mobile + desktop softphone apps
- Voicemail with email delivery
- Basic call routing
- Direct phone numbers or extensions
- Caller ID & call history
- Standard support & onboarding
Plan fit: Front desk roles, general office staff, internal callers, hybrid employees.
Team Plan
$25 Per Month/User
Designed for departments with higher call volume
- Everything in Essential, plus:
- Auto-attendants (menus)
- Advanced call forwarding rules
- Ring groups for teams
- Department voicemails
- Unlimited call queues
- Basic reporting (call volume, user activity)
- Optional desk phone support
Plan fit: Sales teams, service departments, multi-location coordination, clinics, small call groups.
Contact Center Plan
$45 Per Month/User
Built for call-heavy environments requiring visibility + performance metrics
- Includes everything in Team, plus:
- Advanced analytics dashboards
- Call recording (optional & compliant)
- Supervisor tools (monitor, whisper, barge)
- Skill-based routing
- Queue metrics & abandonment reports
- Scheduled reporting
- CRM/helpdesk integration options
- Priority support
Plan fit: Support teams, outbound calling teams, scheduling centers, high-volume service departments.
Managed IT + VoIP: One Team Owning Call Quality
Phone quality depends on more than the phone system. When the same team manages your IT, network, and VoIP, issues are easier to track and faster to fix. There’s no finger-pointing between carriers, hardware vendors, and support desks.
We can manage the entire stack phones, network, Wi-Fi, firewalls, cloud apps, and endpoints under one accountable plan
FAQ
VoIP Questions We Hear Most Often
Not always. Some existing phones can be repurposed, but in many cases we recommend modern devices or softphones for the best experience. We’ll review what you have and advise.
We design failover options depending on your needs — forwarding to mobile phones, alternate offices, or voicemail — so you still receive calls even during an outage.
Yes. Users can have apps on laptops or smartphones that behave like an office extension, with access controlled and monitored centrally.
It depends on your configuration and legal/compliance requirements. We’ll discuss what’s appropriate for your industry and location before enabling recording.
Timeline depends on your current setup and number of users. Smaller offices can move quickly; larger multi-site deployments take more planning. We’ll outline a specific timeline after discovery.
Upgrade How Your Business Handles Calls
Share how your team works today number of users, locations, and current phone setup. We’ll design a VoIP solution that fits your structure, then provide clear pricing and a rollout plan.
Support Line 24/7
mcastro@altatech.co