IT Company
Responsive remote helpdesk and on-site support for offices across the Triangle, Charlotte metro, the Triad, and statewide teams delivered by a local IT partner who keeps systems stable and secure.
IT support is everything that keeps your technology running smoothly day to day — from helping users fix issues quickly, to maintaining devices, networks, cloud tools, and security layers that prevent disruptions.
Instead of juggling multiple vendors or waiting for someone to “get back to you,” you get one accountable team that knows your environment and resolves problems with speed and clarity.
We work with organizations that can’t afford downtime or unclear response. Most clients are 10–250 users, often operating hybrid setups, cloud tools, and compliance-sensitive environments.
Whether your business runs from a single office or across multiple sites, the support model stays consistent: fast helpdesk, reliable escalation, and predictable service.
We support offices throughout North Carolina using a hybrid model: remote helpdesk for speed, plus on-site support when physical work is required. If you operate across multiple cities, we standardize your setup so your staff has the same support experience everywhere.
What Our IT Support Includes
Your staff gets fast, human support for the problems that slow work down from device glitches to software and access issues.
Plan fit: Included in all IT Support Plans. Add-on priority SLA available for high-uptime teams.
Some issues need a technician in your office network hardware, cabling coordination, workstation setups, or urgent interruptions. We deploy on-site support through regional hubs and scheduled routes.
Plan fit: On-site support included in Growth and Secure + Compliance Plans. Essential clients can request on-site visits as needed.
We keep endpoints healthy through patching, performance tuning, and lifecycle planning, reducing slowdowns and repeat tickets.
Plan fit: Included in Growth and Secure + Compliance Plans for proactive maintenance and patching.
Your network is the backbone of productivity. We support firewalls, switches, Wi-Fi, VPNs, and access controls to keep teams connected securely.
Plan fit: Included in Growth and Secure + Compliance Plans. Network upgrades quoted as fixed-fee projects when needed.
We resolve access issues, email disruptions, Teams/SharePoint errors, and cloud sync conflicts quickly without sending your team in circles.
Plan fit: Included in Growth and Secure + Compliance Plans.
When your team faces phishing, suspicious access, or malware risk, you need fast containment — not delay. Security support is embedded into the model.
Plan fit: Included in all IT Support Plans. Advanced threat response included in Secure + Compliance.
Some teams want full proactive coverage; others need a reliable helpdesk with on-site escalation. We offer structured plans so you always know what’s included.
Best for stable offices needing reliable helpdesk support.
For teams scaling fast with cloud and hybrid operations.
For regulated industries needing advanced security.
Once support is centralized and your environment is documented, repeat issues shrink fast. Your users know where to go, problems are fixed in one place, and downtime becomes rare instead of routine.
Yes. We support offices statewide through remote helpdesk and scheduled on-site service when necessary.
Urgent tickets are triaged immediately, and on-site escalation is scheduled based on severity and location.
Absolutely. We handle user access issues, email disruptions, Teams/SharePoint errors, and identity security.
Baseline security support is part of every plan, and advanced monitoring is available if needed.
Tell us where your office is located, how many users you support, and what your biggest tech pain point is. We’ll recommend the right support model with clear pricing.
mcastro@altatech.co
