A proactive IT partner built to keep North Carolina businesses stable, secure, and ready for growth with real people, clear plans, and predictable service.
Our Story
Altatech was founded on a simple belief: businesses shouldn’t have to chase their IT provider when something breaks. Too many teams were stuck with reactive support, confusing invoices, and security risks they didn’t fully understand.
We built a different model proactive managed IT that prevents downtime, protects data, and makes costs predictable. Today, we support growing organizations across North Carolina with a service approach designed around long-term stability, not short-term fixes.
What We Believe
We don’t see IT as a set of disconnected tasks. We see it as a living system. Devices, networks, cloud apps, security controls, and users are all connected — and if one part drifts into risk, everything feels it.
That’s why we work through a structured model:
We standardize systems, resolve critical issues, and create a reliable, consistent IT foundation for your business.
We implement layered cybersecurity solutions that protect your organization from evolving attacks, breaches, and vulnerabilities.
We deliver fast, responsive helpdesk assistance so employees stay productive without delays or technical frustrations.
We proactively refine infrastructure, improve performance, and align technology with your long-term business goals and expansion.
How We Work
Before we recommend anything, we evaluate your network, endpoints, backups, cloud tools, and security posture. We identify risks, bottlenecks, and wasted spend so the plan fits your reality.
We monitor systems around the clock, patch devices automatically, and resolve early warning signals before they become outages.
Every business faces ransomware, phishing, and credential abuse. We reduce that exposure through layered controls identity hardening, endpoint defense, firewall tuning, MFA/SSO, and backup verification.
When your team needs help, they get a real technician who understands your environment. We solve issues quickly through remote helpdesk, and dispatch on-site support when hands-on work is required.
Managed IT isn’t just “keeping things running.” We meet quarterly to plan lifecycle upgrades, cloud optimization, compliance readiness, and budget-aligned roadmaps.
Who We Serve
We typically work with 10–250 user organizations that need dependable IT without building a full internal department. Many operate in environments where uptime and security matter deeply.
What Makes Us Different
We don’t see IT as a set of disconnected tasks. We see it as a living system. Devices, networks, cloud apps, security controls, and users are all connected — and if one part drifts into risk, everything feels it.
That’s why we work through a structured model:
We prevent downtime through monitoring and patching instead of billing after disasters.
Baseline protection is built into every plan so there are no weak links.
You get clear per-user plans with defined inclusions — not random invoices.
A real North Carolina team you can call, meet, and rely on.
We connect endpoints, networks, cloud services, and user behavior into one managed structure.
Certifications / Partners
Our engineers maintain active certifications and partner relationships so we can support modern environments without guesswork.
Team Section
We’re a team of engineers, technicians, and support staff who prioritize clarity and responsiveness. You’ll never get passed between strangers your environment is documented and your tickets are handled by people who know your systems.
Values
We explain risks, options, and pricing in plain language.
Our job is to stop outages before they happen.
Protection is part of the foundation, not an upgrade.
We show up, respond fast, and stay consistent.
We’ll audit your environment, map the risks, and recommend a plan that fits your headcount, workflow, and security needs.
mcastro@altatech.co
