About Altatech
A proactive IT partner built to keep North Carolina businesses stable, secure, and ready for growth with real people, clear plans, and predictable service.
Our Story
Why We Started
Altatech was founded on a simple belief: businesses shouldn’t have to chase their IT provider when something breaks. Too many teams were stuck with reactive support, confusing invoices, and security risks they didn’t fully understand.
We built a different model proactive managed IT that prevents downtime, protects data, and makes costs predictable. Today, we support growing organizations across North Carolina with a service approach designed around long-term stability, not short-term fixes.
- What we saw in the market:
- IT that only responded after outages
- Security treated as an optional add-on
- Pricing that felt random and unpredictable
- No strategic planning just “fix the ticket”
- What we built instead:
- Prevent problems through monitoring and patching
- Integrate security into every tier
- Use flat-rate plans with clear inclusions
- Provide ongoing IT strategy aligned to business goals
Project Completed
Happy Customers
Clients
Years of Experience
What We Believe
Our Approach to Managed IT
We don’t see IT as a set of disconnected tasks. We see it as a living system. Devices, networks, cloud apps, security controls, and users are all connected — and if one part drifts into risk, everything feels it.
That’s why we work through a structured model:
Stabilize the environment
We standardize systems, resolve critical issues, and create a reliable, consistent IT foundation for your business.
Secure it against modern threats
We implement layered cybersecurity solutions that protect your organization from evolving attacks, breaches, and vulnerabilities.
Support users without friction
We deliver fast, responsive helpdesk assistance so employees stay productive without delays or technical frustrations.
Optimize continuously for growth
We proactively refine infrastructure, improve performance, and align technology with your long-term business goals and expansion.
How We Work
How We Deliver Results
Audit First, Always
Before we recommend anything, we evaluate your network, endpoints, backups, cloud tools, and security posture. We identify risks, bottlenecks, and wasted spend so the plan fits your reality.
Proactive Operations
We monitor systems around the clock, patch devices automatically, and resolve early warning signals before they become outages.
Embedded Security
Every business faces ransomware, phishing, and credential abuse. We reduce that exposure through layered controls identity hardening, endpoint defense, firewall tuning, MFA/SSO, and backup verification.
Human Support
When your team needs help, they get a real technician who understands your environment. We solve issues quickly through remote helpdesk, and dispatch on-site support when hands-on work is required.
Strategic Planning
Managed IT isn’t just “keeping things running.” We meet quarterly to plan lifecycle upgrades, cloud optimization, compliance readiness, and budget-aligned roadmaps.
Who We Serve
Businesses We Support
We typically work with 10–250 user organizations that need dependable IT without building a full internal department. Many operate in environments where uptime and security matter deeply.
- Industries served:
- Healthcare & clinics
- Law firms & professional services
- Construction & field operations
- Manufacturing & distribution
- Finance & accounting offices
- SaaS and hybrid-first teams
Call support 24/7
+1 (919) 355-6629
What Makes Us Different
Why Clients Stay With Us
We don’t see IT as a set of disconnected tasks. We see it as a living system. Devices, networks, cloud apps, security controls, and users are all connected — and if one part drifts into risk, everything feels it.
That’s why we work through a structured model:
Proactive by default
We prevent downtime through monitoring and patching instead of billing after disasters.
Security-first operations
Baseline protection is built into every plan so there are no weak links.
Predictable pricing
You get clear per-user plans with defined inclusions — not random invoices.
Local accountability
A real North Carolina team you can call, meet, and rely on.
Systems thinking
We connect endpoints, networks, cloud services, and user behavior into one managed structure.
Certifications / Partners
Certifications & Technology Partners
Our engineers maintain active certifications and partner relationships so we can support modern environments without guesswork.
Team Section
Meet the People Behind the Service
We’re a team of engineers, technicians, and support staff who prioritize clarity and responsiveness. You’ll never get passed between strangers your environment is documented and your tickets are handled by people who know your systems.
- Team highlights:
- Certified engineers and technicians
- Dedicated account management
- Escalation path with real accountability
- Continuous training on security and cloud tech
Values
Our Values
Clarity Over Complexity
We explain risks, options, and pricing in plain language.
Prevention Over Repair
Our job is to stop outages before they happen.
Security as a Standard
Protection is part of the foundation, not an upgrade.
Accountability in Every Region We Serve
We show up, respond fast, and stay consistent.
If You Want IT to Stop Being a Guessing Game — Let’s Talk
We’ll audit your environment, map the risks, and recommend a plan that fits your headcount, workflow, and security needs.
Support Line 24/7
mcastro@altatech.co